Terms of service

Welcome to Nakhrili Chikankari

Welcome to Nakhrili Chikankari. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website or placing an order.

1. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You are legally capable of entering into a binding agreement under applicable law.

2. Account Registration

Certain features of our website may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting unauthorized access to your account.
  • Ensuring that all information associated with your account remains accurate and up to date.

Nakhrili Chikankari reserves the right to suspend or terminate accounts that contain false information or are used in violation of these Terms & Conditions.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, measurements, colors, and other product information displayed on our website are accurate.

However, please note that:

  • Minor variations in color may occur due to lighting, photography, device settings, or individual screen displays.
  • As our products may involve handcrafted work, embroidery, embellishments, fabrics, and finishing, slight variations in texture, embroidery, color, or appearance may naturally occur.
  • Such minor variations may be a characteristic of handcrafted products and should not necessarily be considered defects.
  • Product availability may change without prior notice.

Nakhrili Chikankari reserves the right to correct pricing errors, update product descriptions, modify product information, or discontinue products at any time.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

We may accept payments through secure payment gateways and the payment methods made available during checkout, which may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Other payment methods offered during checkout

Orders will generally be processed only after successful payment authorization.

Nakhrili Chikankari reserves the right to cancel or decline an order if payment cannot be verified or processed successfully.

For international orders, applicable shipping charges may be calculated based on the destination and order details and added during checkout.

5. Order Acceptance & Cancellation

Submitting an order does not necessarily guarantee acceptance of the order.

Nakhrili Chikankari reserves the right to refuse or cancel an order in circumstances including, but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspicious or fraudulent activity
  • Incomplete or inaccurate customer information
  • Payment verification issues
  • Other circumstances that prevent us from fulfilling the order

If payment has already been received for an order that is cancelled by Nakhrili Chikankari, any applicable refund will be processed in accordance with our applicable Refund Policy.

As stated in our Shipping & Delivery Policy, customer cancellation requests are not accepted once an order has been placed.

Customers are therefore requested to carefully review their order details before completing the purchase.

6. Shipping & Delivery

We aim to process and dispatch orders within the estimated timelines mentioned in our Shipping & Delivery Policy.

Domestic orders are generally dispatched within 2–4 business days, with normal delivery estimated at approximately 6–10 business days.

Certain products may require additional finishing or touch-up time. Such products may require 7–10 days for preparation and may be shipped through express delivery at no additional cost where applicable.

International orders are generally dispatched within 6–10 working days, with delivery generally taking approximately 6–10 days after dispatch, depending on the destination and other circumstances.

Delivery timelines are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Customs clearance
  • Public holidays
  • High order volumes
  • Other unforeseen circumstances

For complete information regarding shipping, delivery, customs, tracking, and related matters, please refer to our Shipping & Delivery Policy.

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by the respective policies published on our website.

By placing an order, you acknowledge that you have reviewed and accepted the applicable policies before making your purchase.

For international orders, returns and exchanges are not applicable. Customers are encouraged to contact us regarding sizing or product-related queries before placing an international order.

8. Intellectual Property Rights

All content available on the Nakhrili Chikankari website, including but not limited to:

  • Brand name and logos
  • Product photographs
  • Graphics
  • Videos
  • Website design
  • Text and written content
  • Product descriptions
  • Images
  • Branding elements

is the property of Nakhrili Chikankari or is used with appropriate authorization and is protected under applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, display, or commercially exploit any website content without prior written permission from Nakhrili Chikankari.

9. Acceptable Use

While using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to our website, servers, systems, or databases.
  • Upload or transmit malicious software, viruses, or harmful code.
  • Interfere with or disrupt website functionality.
  • Use website content for unauthorized commercial purposes.
  • Engage in fraudulent, abusive, misleading, or unlawful activities.
  • Attempt to obtain products, services, or information through unauthorized means.

Violation of these Terms & Conditions may result in suspension or termination of access to our website and may lead to legal action where appropriate.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Nakhrili Chikankari shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from or related to:

  • Use or inability to use our website.
  • Delayed deliveries.
  • Product availability.
  • Website interruptions or technical issues.
  • Delays caused by third-party courier or logistics providers.
  • Customs delays or restrictions.
  • Third-party services.
  • Unauthorized access to an account caused by circumstances beyond our reasonable control.

To the extent permitted by law, our total liability in relation to a specific product or order shall not exceed the value of the product purchased in connection with the relevant claim.

11. Third-Party Links & Services

Our website may contain links, integrations, or references to third-party websites, payment providers, courier services, or other external services for your convenience.

Nakhrili Chikankari is not responsible for the content, privacy practices, security, availability, or services provided by third-party websites or services.

Your use of third-party websites or services may be subject to their own terms and policies.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

13. Force Majeure

Nakhrili Chikankari shall not be held responsible for delays, interruptions, or failure to perform its obligations where such circumstances result from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic or epidemic
  • Government restrictions or regulations
  • War or armed conflict
  • Civil unrest
  • Transportation disruptions
  • Strikes or operational disruptions
  • Power outages
  • Internet or telecommunications failures
  • Courier or logistics disruptions
  • Customs restrictions or delays

In such circumstances, we will make reasonable efforts to resume or complete our obligations as soon as reasonably possible.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to the use of our website, these Terms & Conditions, or the purchase of our products shall be subject to the applicable jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

15. Changes to These Terms

Nakhrili Chikankari reserves the right to modify, update, or replace these Terms & Conditions at any time.

Any updated version will be published on this page. Your continued use of the website or placement of orders after changes have been published constitutes your acceptance of the revised Terms & Conditions.

We encourage customers to review this page periodically for any updates.

16. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Nakhrili Chikankari
Email: support@nakhrilichikankari.com
Phone / WhatsApp: +91 9118094054

By accessing this website or placing an order with Nakhrili Chikankari, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Nakhrili Chikankari. We appreciate your trust and look forward to providing you with a reliable and enjoyable shopping experience.