Refund policy

Welcome to Nakhrili Chikankari

At Nakhrili Chikankari, we take great care in preparing and delivering our products to ensure that you receive them in the best possible condition. We value your trust and want to provide a clear and fair process in case you experience an issue with your order.

Please read this Returns & Exchange Policy carefully before requesting a return, exchange, or refund.

Exchange Policy

We offer exchanges only in specific circumstances and subject to the conditions mentioned in this policy.

You may request an exchange if:

  • You received an incorrect product.
  • The product arrived damaged during transit.
  • The product has a manufacturing defect.
  • You require a different size, subject to availability and eligibility.

All exchange requests must be submitted within 48 hours of receiving your order.

To be eligible for an exchange, the product must:

  • Be unused, unworn, and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, perfume, odors, alterations, or any signs of use.
  • Be in the same condition in which it was received.

All exchanges are subject to product and size availability. If the requested product or size is unavailable, Nakhrili Chikankari may offer an alternative solution or store credit where applicable.

Return Policy

Returns are accepted only in specific circumstances, including:

  • Incorrect product delivered.
  • Product damaged during transit.
  • Manufacturing defect.

To request a return, you must contact us within 48 hours of delivery and provide the required details and supporting photographs or videos.

Once your return request is reviewed and approved, we will provide you with the applicable return instructions.

The product must be shipped back within the timeframe communicated by our team after approval.

Returns sent without prior approval from Nakhrili Chikankari will not be accepted.

Refund Policy

Refunds, where applicable, will be processed only after the returned product has been received and successfully inspected.

  • Refunds will generally be issued to the original payment method where possible.
  • Depending on the circumstances, store credit or a credit note may be offered instead of a monetary refund.
  • Approved refunds are generally processed within 5–7 business days after approval.
  • The time required for the amount to reflect in your bank account or payment method may vary depending on the bank or payment provider.

How to Request a Return or Exchange

To request a return or exchange:

  1. Contact our customer support team within 48 hours of delivery.
  2. Provide your Order ID and a brief description of the issue.
  3. Share clear photographs of the product and packaging.
  4. Provide an unboxing video where available, particularly for damaged or incorrect deliveries.
  5. Wait for confirmation and approval from our team before shipping the product back.
  6. Once approved, securely pack the product with its original tags, packaging, and invoice, where applicable.
  7. Ship the product to the return address provided by our team.
  8. Keep the courier receipt and tracking details until the return or exchange process has been completed.

Conditions for Acceptance

A return or exchange request may be rejected if:

  • The product has been used, worn, or washed.
  • Original tags are removed or missing.
  • Original packaging is missing or significantly damaged.
  • The product has stains, perfume, odors, or other signs of use.
  • The product has been altered, modified, repaired, or customized after delivery.
  • The damage occurred after the product was delivered to the customer.
  • The request is submitted after the applicable return/exchange period.
  • The product is specifically marked as non-returnable or non-exchangeable.
  • The item does not pass our quality inspection.
  • The product was purchased as part of a final-sale or other non-returnable offer.

Customized, Personalized & Made-to-Order Products

Customized, personalized, stitched, altered, or made-to-order products are non-returnable and non-exchangeable.

However, if such a product arrives damaged, defective, or is incorrectly supplied by Nakhrili Chikankari, please contact us within 48 hours of delivery so that we can review the issue and determine an appropriate resolution.

International Orders

Returns and exchanges are not applicable to international orders.

Customers placing international orders are requested to carefully review product information and sizing before completing their purchase.

For any size-related or product-related questions, please contact our customer support team before placing your international order.

Damaged or Incorrect Deliveries

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.

To help us investigate and resolve the issue, please provide:

  • Order ID
  • Clear photographs of the product
  • Clear photographs of the outer packaging
  • Photographs showing the damage, if applicable
  • An unboxing video, if available

After reviewing the information and completing our verification process, we may arrange a replacement, exchange, refund, or another appropriate resolution depending on the circumstances.

Shipping Charges

For approved returns or exchanges:

  • Return shipping costs may be the responsibility of the customer unless the issue occurred due to an error on our part.
  • Where the incorrect, damaged, or defective product was supplied due to an error attributable to Nakhrili Chikankari, we may arrange or reimburse applicable return shipping as appropriate.
  • Original shipping charges, where applicable, are generally non-refundable.

For international orders, any customs duties, taxes, import charges, or other destination-country charges already paid by the customer are generally non-refundable by Nakhrili Chikankari.

Quality Inspection

All returned products are subject to a quality inspection before a return, exchange, or refund is approved.

If the returned product does not meet the eligibility conditions described in this policy, the return or exchange may be rejected and the product may be sent back to the customer.

Important Note

Customers are requested to inspect their package and product promptly after delivery.

For damaged, defective, or incorrect products, please contact us within the 48-hour reporting period. Requests submitted after this period may not be accepted.

Need Help?

If you have any questions regarding returns, exchanges, refunds, or product eligibility, please contact our customer support team:

Nakhrili Chikankari
Email: support@nakhrilichikankari.com
Phone / WhatsApp: +91 9118094054

At Nakhrili Chikankari, customer satisfaction is important to us. We appreciate your trust and are committed to providing quality products and reliable customer service.