Privacy policy

At Nakhrili Chikankari, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you regarding your personal information when you visit our website, create an account, place an order, or contact us.

Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information, which is processed securely through our payment partners
  • Order history and purchase details
  • Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you use our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage information
  • Information collected through cookies and similar technologies

How We Use Your Information

We collect and use your information to provide and improve our products and services. This may include using your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Confirm purchases and provide order updates
  • Communicate with you regarding your orders
  • Respond to customer service inquiries
  • Provide assistance through email, phone, or WhatsApp
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Maintain website security
  • Detect and prevent fraud, unauthorized transactions, or other misuse
  • Comply with applicable legal and regulatory requirements
  • Send promotional emails, offers, or newsletters where you have chosen to receive such communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who assist us in operating our business and fulfilling your orders. These may include:

  • Payment processing providers
  • Courier and shipping companies
  • Logistics and delivery partners
  • Website hosting and technical service providers
  • Marketing and analytics service providers
  • Customer support or communication service providers

For example, information such as your name, phone number, shipping address, and order details may be shared with courier or logistics partners when necessary to deliver your order.

We may also disclose personal information where required or permitted by applicable law, legal proceedings, government authorities, or when reasonably necessary to protect our rights, customers, website, or business operations.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and website functionality.

Cookies may help us:

  • Remember your preferences
  • Keep certain website functions working properly
  • Understand how visitors use our website
  • Analyze website traffic and performance
  • Improve our products, services, and website experience

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

Payment Information

Payments made through our website may be processed through third-party payment gateways or payment service providers.

Nakhrili Chikankari does not intend to directly store sensitive payment information such as complete credit or debit card details on its own systems when such information is processed by third-party payment providers.

Payment information is handled according to the security practices and privacy policies of the relevant payment service provider.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through our website.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Fulfill the purposes for which it was collected
  • Complete transactions and maintain order records
  • Provide customer support
  • Comply with applicable legal, accounting, or regulatory requirements
  • Resolve disputes
  • Prevent fraud or misuse
  • Enforce our agreements and policies

When personal information is no longer reasonably required for these purposes, we may delete or securely dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on applicable laws and circumstances, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally applicable
  • Withdraw consent for certain uses of your information
  • Opt out of promotional or marketing communications
  • Request information about how your personal information is processed

To exercise any applicable rights or make a privacy-related request, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

Nakhrili Chikankari is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies and terms of any third-party website before providing your personal information.

Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to provide such information under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

Nakhrili Chikankari
Email: support@nakhrilichikankari.com
Phone / WhatsApp: +91 9118094054

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described in this Policy, subject to applicable law.